Thank you for choosing Ruche! We look forward to working with you to keep your home beautiful, healthy, and smelling wonderfully clean. The following are the policies that we find keep things running smoothly and happily for all of us.
What we do
Ruche understands that the environment is important and we value your home environment as much as you do. Our process for cleaning is as straightforward as the tools and solutions we use, because we believe that cleaning is simple and doesn’t have to involve the sharp smell of conventional cleaners.
- Clean, dust, and polish our little hearts out
- Provide our own tools and beautiful smelling cleaners
- Leave you 100% satisfied with the cleaning or make it right as soon as humanly possible
- Clean weekly, bi-weekly, tri-weekly, or once a month
- Provide warm, outstanding customer service
We only uses all-natural cleaning products with no toxic fumes or harmful chemicals. We mix our own all-purpose cleaner from Castile soap and water with a proprietary mix of essential oils which we can customize with you for your home. We use baking soda for scrubbing the yucky stuff away, and soap to clean wood, tile, and laminate floors.
Our all-natural products
We use products that clean your home and leave it clean and healthy for your and your family.
To minimize as much waste as possible, we use:
- Reusable, washable cotton cloths for dusting and wiping surfaces
- Sponges for scrubbing
- Shark brand vacuums for vacuuming
You’re busy and you could absolutely clean your home yourself, but let Ruche take on the home tasks that you can’t, or don’t want, to do so that you can free up time to get to the other more important things in your life.
- Customized scheduling: we can schedule weekly, bi-weekly, tri-weekly, or monthly cleanings.
- Cleaning vacation rentals (AirBnB, VRBO)
- Seasonal and/or Event cleaning
- Organization, Decorating, Errands, Waiting for the Cable Guy…what chores do you need done?
What we won’t do
- Pick up pet/vermin messes (because: ew! And safety)
- Windows; but can give you the names of people we trust.
- Use harsh conventional cleaners
- Carry toilet brushes (because again: ew!)
Life happens. Kids get sick, there are emergency trips out of town; it happens. We would appreciate it if you could let us know at least 24 hours before your scheduled service so that we don’t have to charge you a cancellation fee. But please do let us know as soon as you can.
On a first occurrence, we understand and there will be no charge for rescheduling at the next convenient time for both you and Ruche.
A second cancellation will require a 50% rescheduling fee.
After a third cancellation we will have to look into figuring out a schedule that is more conducive to your lifestyle.
Each Ruche customer is sent an invoice, through Square by email on the 25th of the month for the preceding month (e.g. February’s invoice will be sent January 25th). Payment is due on the first of the month and can be paid through the invoice using a credit or debit card. If a reminder invoice is sent, an additional 5% charge will be assessed for each reminder until the bill is paid.
If you would like for us to keep a card on file, let the office know, otherwise, please be prompt with your payment. We cannot clean if we are not paid.
Tipping is a wonderful way to let your Assistant know that you appreciate what they do, but it isn’t expected. A general rule of thumb is 10-20% of the service cost, with a bit more at the Holidays. But again, tips are a gift and not an expectation.
Tips can be left in your home(clearly marked for the Assistant!), or even on the invoice that is sent to you.
Now that the money part of our relationship is out of the way, let’s talk about your home!
People joke about cleaning for the cleaner, but there isn’t a need to do a full clean (that’s what we’re here for!). But picking up toys, clothes, and other loose things and putting them away allows us to get deeper into the dusting, vacuuming, and washing that you hired us for.
Depending on the size of your home, and the depth of work, 1 or 2 Assistants will be dispatched to your home. If you have anything that you’d like them to pay closer attention to (maybe it was particularly snowy before your service and you’d like extra attention paid to the floors, or perhaps the kitchen cabinets are a bit more grimy than usual), let your Assistant know, and if it fits within the time frame, they will get it done that service. If it will require more time than allotted, we will figure out a way to schedule more time.
We love animals! We are excited to see your fur babies, but, for health reasons, we cannot clean up after them if they make a potty mess. If you are at all iffy about their behavior, please make sure they are safely put away.
We do our best to prevent it, but breaks happen some times and we at Ruche feel that effective communication is very important.
We often handle things that aren’t normally touched: pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, or tippy objects. We ask that you remove unstable breakables to a place we do not clean if you are concerned about them. As hard as we try to be careful, these things can be broken. If something gets broken, each incident is reviewed on a case by case basis, and we will do our best to remedy the situation as quickly and pleasantly as possible.
We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
We will discuss how to access your home before your first service at the walk through. Clients generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges), but we will install a small coded company lockbox in a discreet location on the exterior of the home for the key if you’d rather.
This also applies to LOCKOUTS, meaning that we are not able to access your home on the scheduled day.
We strongly recommend and provide free of cost a coded company lockbox that can be installed in a discreet location on the exterior of the home. That way, there will be no incident of missing hide a keys, forgetting to leave the door unlocked, etc.
Clean, dust, and polish our little hearts out
Provide our own tools and beautiful smelling cleaners
Leave you 100% satisfied with the cleaning or make it right as soon as humanly possible
Clean weekly, bi-weekly, tri-weekly, or once a month
Provide warm, outstanding customer service
Pick up pet/vermin messes (because: ew! And safety)
Do outside windows; but can give you the names of people we trust.
Clean sight unseen. It’s just more accurate that way and no one is surprised by the length of time or price for your cleaning.
Use harsh conventional cleaners
Carry toilet brushes (because again: ew!)